support.volunteerhub.comSupport : VolunteerHub Support

Customer Support Welcome Login Sign up Home Solutions Forums How can we help you today? Enter your search term here... Search New support ticket Check ticket status Knowledge base Getting Started with VolunteerHub Getting Started 11 Getting Started Guide for VolunteerHub Administrators 01. Accessing Your 'Hub' for the First Time 02. Customizing Your VolunteerHub Site 03. Creating Your Event Structure 04. Creating and Managing User Groups See all 11 articles Additional Apps & Features Additional Apps & Features 19 Advanced Permissions Advanced Waivers App Altru Integration Data Import/Export App eTapestry Integration See all 19 articles Frequently Asked Questions (FAQ) Events and Event Groups 17 How do I delete an event? Is it safe to delete a recurrence master? Can I change the starting and ending times for all instances of a recurrence master? How do I hide the "Sign Up" button for an event? How do I send myself or someone else confirmation and cancellation emails for signups? See all 17 articles Site Customization 9 How do I create a question to opt in to text messages? How do I create an "I accept" question for a legal document? How do I change the default event view when a user first logs into their VolunteerHub site? How do I add a "Notes" section to a user's profile? How do I edit the volunteer application (i.e., User Form)? See all 9 articles Reporting 6 How do I export a roster of volunteers? How do I run a report for one user's hours during a specific date range? How can I get the answer to a User Form question to appear in reports? How do I run a report for total unique users that volunteered for a specific program or time period? How do I report on volunteer hours for a specific time range or activity? See all 6 articles Billing 7 How do I review and/or print a history of invoices and payments? Can I set up automatic payments for my VolunteerHub site? Where do I send check payments? Why am I receiving automated billing emails? How do I update my organization's billing contact information? See all 7 articles Log-In and Passwords 2 Can I prevent my session from timing out? How do I reset a password for a volunteer? Email and Messaging 12 How do I print labels or envelopes (mail-merge) to send to our volunteers? How do I send an email to all users registered for an event? What do the event emails look like? Can I add hyperlinks, images or attachments to emails sent from VolunteerHub? Do I need the Email and SMS opt-in questions in my User Form? See all 12 articles Users and User Groups 22 Can you suggest some wording to invite my users to VolunteerHub? How do I add a user with some but not all administrative access? Why aren't my join codes working? Is it possible to assign users in bulk to user groups? How do I prompt users to accept a waiver each year? See all 22 articles Event Registration & Check-In 14 Why do users receive a "No birthday specified" error when signing up for an event? Why can't my users see the Sign Up button for an event? Can I prevent users from signing up for events that take place at the same time? Why can't I print nametags? Can I track no-shows in VolunteerHub? See all 14 articles New Administrator FAQs 5 How do I update the contact information in our site? Oops... Are you using Internet Explorer? Glossary of Terms How to Contact VolunteerHub New Administrator FAQ API API 4 Introduction to the VolunteerHub API Endpoints Example Queries Object Model Volunteer's Guides Volunteer's Guides 2 Accessing and Using VolunteerHub for Volunteers Using Kiosk for Volunteers Community forums Showing recent updates VolunteerHub Forums Announcements 3 COVID-19 Response FAQs Posted by Matt Murphy , about 12 hours ago Last Reply by Matt Murphy about 12 hours ago Managing Event Registration Webinar | Video Available Posted by Matt Murphy , 13 days ago Last Reply by Matt Murphy 13 days ago VolunteerHub February 2020 Release Notes Posted by Michael Carr , 16 days ago Last Reply by Michael Carr 16 days ago Home Solutions Forums -- Cookie policy We use cookies to try and give you a better experience in Freshdesk. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy . If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy , unless you choose to disable them altogether through your browser. Help Desk Software by Freshdesk...